Frequently Asked Questions

We are here to help! ENVY Accessories manufactures high quality, handmade products. We want to make sure you are happy with our products.

How to Order

What Shipping Methods Are Available?

All items will be shipped within 5 business days after payment is received. Excluding weekends, statutory holidays and any other posted closures

Canadian orders: Items shipped to Canadian locations will be shipped via Regular Parcel Post, with a tracking number. Express post can be arranged, additional charges will apply.

American orders: Items shipped to the U.S.A. will be shipped Small Packet Air Mail, 4-8 business day service. Expedited Parcel with delivery confirmation, or Express Post can be arranged,  additonal charges will apply.

International orders: Items will be shipped International Air Small Packet, however this does not include a tracking or delivery confirmation number, and therefore we cannot be held responsible for lost parcels. We encourage international shoppers to select Express Post shipping options, and your items will be delivered to you quickly and the parcel includes a tracking number.

Shipping Fees

Flat rate $9.99 shipping on all orders within Canada.

Flat rate $19.99 shipping on all orders within the continental USA.

All other orders, please contact us for a shipping rate.

Return Policy

At ENVYStraps.com, we want you to be completely satisfied with your purchase.  If for any reason you are not completely satisfied at any time, please contact us immediately and we will resolve the problem.


Envy Accessories shall not be held responsible for direct or consequential damage to the user’s equipment or other incidental damage or losses resulting from Envy Accessories.  Exercise care when using any camera support system.  The user is ultimately responsible to insure that his equipment is maintained.

Product Colours

Please note, the photos in this site are representative, and the colours on your monitor may not display the colours of the product properly.

Caring for your Strap

The Camera Straps, guitar straps, cross body shoulder sling straps and the camera harnessescan be washed in cold water, but please hang them to dry.

Some straps may feel scratchy, this is because some jacquard ribbons have sizing (stiffener) along the outer edges and those with sensitive skin find them scratchy.   Machine wash the strap 2-3 times in cold water will help to wash away the sizing and soften the strap.

Caring for your Bag

All ENVY bags, including lens bags and the camera bags, can be washed in cold water in front load washing machines or the new high efficiency top loading machines on a gentle cycle and hang to dry.

Canadian Made

All products are handmade in Canada.

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